Returns + Exchanges
We put a lot of love and care into the gorgeous products we select for in store and want you to adore your purchase! But we understand sometimes things just aren’t quite right…
If you’re unhappy with your purchase for any reason we’d love to fix it for you. Please see our policy below to find out what to do if you have purchased something from our store.
CONDITIONS OF RETURNS AND EXCHANGES
- Items need to be returned within 7 days of you receiving the product.
- All items must be returned in their original condition with all original tags attached (unused and with no signs of wear).
- Proof of purchase must be provided in the form of your receipt for in store purchases.
Please take note that only the manager on the day can approve returns and will only accept returns if these conditions are met.
IN STORE PURCHASE RETURNS AND EXCHANGES
- Change of mind for purchases made in store: We are happy to provide you with either an exchange item or a credit if you have met the Conditions of Returns and Exchanges. Refunds will not be given if you have had a change of mind if you have purchased in store as you have had the opportunity to view the item before purchasing.
- Sale Items: Sale items purchased in store cannot be returned or exchanged due to change of mind. This is due to sale stock being limited and you have had the opportunity to view the item in store before purchasing.
- Faulty Items: For items that are deemed faulty (this doesn’t include items that have been damaged as a result of wear and tear) we are happy to provide you with an exchange item, a store credit or a refund.